Elderly couple receiving Medicare counseling.

    Health Insurance Counseling & Advocacy Program

    Area 12 Agency on Aging’s Health Insurance Counseling and Advocacy Program (HICAP) provides Medicare counseling services in Alpine, Amador, Calaveras, Mariposa, and Tuolumne counties.

    HICAP is a state-sponsored, volunteer-supported program that provides free counseling to people with Medicare about their benefits, rights and options, and other health insurance related questions. HICAP provides unbiased information to help Medicare beneficiaries make an informed decision for their individual health care needs. The California Department of Aging (CDA) provides funding and oversight of the program through contracts with local Area Agencies on Aging (AAA) offices that administer the local HICAP programs. HICAP does not sell, endorse, or recommend any specific insurance product. HICAP services are free and include individual counseling and assistance as well as community education services.

    Who Does HICAP Serve?

    • Current Medicare beneficiaries
    • Adult children and other representatives of Medicare beneficiaries
    • People about to become eligible for Medicare or planning for retirement
    • People younger than 65 years old who are eligible for Medicare due to a disability
    • Service providers, such as social workers, nurses, doctors, and healthcare advocates working with Medicare beneficiaries
    • People needing information on long-term care insurance

    HICAP is also available for presentations and workshops regarding Medicare information. Contact our community outreach specialist to schedule speaking engagements. Explore our website and learn more about Medicare and other services that are offered through Area 12 Agency on Aging.

    Call 209-532-6272 to schedule an appointment, or request an appointment online and our office will contact you to set up an appointment or answer any questions you may have.


    This [project/publication/program/website, etc.] [is/was] supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $80,788 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.

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